Shipping Policy

Order Processing

1.1 All orders are prepared and dispatched within 2 business days after purchase, excluding weekends and holidays.
1.2 Once the package has been shipped, the customer will receive a confirmation email with tracking information.

Shipping Methods

2.1 We offer standard shipping. Express shipping may be available at an additional cost.
2.2 Delivery time will depend on the chosen method and the destination location.
2.3 Transit times may extend up to 15 business days, depending on the destination and the carrier.
2.4 The estimated delivery time does not account for delays caused by customs processes in the destination country, which are beyond our control.

Shipping Rates

3.1 Rates are calculated based on the weight of the order and the delivery address. The final cost will be displayed before confirming the purchase.

Shipping Coverage

4.1 Cygelle ships to selected countries. Shipping costs and delivery times vary by region.
4.2 The customer is responsible for covering applicable taxes, duties, or customs charges on international shipments.

Address Accuracy

5.1 The customer must provide correct shipping information. In case of error, additional charges may apply for correction or re-shipment.

Lost or Stolen Packages

6.1 Cygelle is not responsible for packages marked as delivered by the carrier that are later lost or stolen. In such cases, we recommend contacting the carrier directly.

Order Tracking

7.1 The customer can track the status of their order using the tracking number provided.
7.2 If there is any issue with the delivery or tracking, you may contact our customer service team at cygelleoficial@outlook.com.

Shipping Delays

8.1 Cygelle is not responsible for delays caused by external factors such as weather conditions, carrier logistics issues, or unforeseen events.

Returns Due to Shipping Issues

9.1 If a package is returned to us due to incorrect address information or other shipping-related problems, the customer will bear the additional costs of reshipment.

Contact

10.1 For questions regarding this Shipping Policy, you may contact us at cygelleoficial@outlook.com.

Policy Updates

11.1 Cygelle reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website.