Refund Policy

1. Eligibility for Refunds

1.1 Refunds apply only to products purchased directly from Cygelle. Purchases made through third parties, such as distributors or retailers, are subject to their own policies.

2. Damaged or Defective Products

2.1 If you receive a defective or damaged item, you must contact our customer service team at cygelleoficial@outlook.com within 7 days of delivery. Depending on the situation, a replacement or a refund will be processed.

3. Return Process

3.1 To initiate a return, the customer must contact our customer service team providing the order number, a description of the issue, and, if applicable, supporting images.
3.2 Our team will provide instructions and, if necessary, a return shipping label.

4. Refund Method

4.1 Refunds will be issued using the same payment method used for the original purchase.
4.2 Once the returned product is received and inspected, the refund process may take up to 30 business days.

5. Non-Refundable Items

5.1 Refunds do not apply to certain items, including but not limited to gift cards, downloadable software, and personalized or made-to-order products.

6. Currency and Prices

6.1 All prices on our website are shown in United States Dollars (USD), unless another currency is expressly indicated.
6.2 Cygelle is not responsible for incorrect conversions, confusion regarding currency, or additional charges applied by banks or payment gateways.
6.3 We recommend verifying the currency and exchange rate before confirming your purchase.
6.4 Refund requests based solely on currency confusion will not be considered a valid reason under this policy.

7. Delivery Delays

7.1 Due to the logistical nature of deliveries, delays may occur. In case of a delay, we kindly ask you to contact our team before rejecting the package or requesting automatic refunds.
7.2 Refunds are not immediately applicable for delays; each case will be evaluated individually.

8. Refunds Related to Chargebacks

8.1 If a chargeback or payment dispute arises, we ask that you contact us before going to your bank. Our team is available to resolve any issues directly.
8.2 Filing a chargeback without prior communication may affect future purchases and your eligibility for refunds.

9. Contact

9.1 For inquiries or requests related to refunds, you may write to us at cygelleoficial@outlook.com.

10. Policy Updates

10.1 Cygelle reserves the right to modify this Refund Policy at any time. Any updates will be published on our website.